RETURNS

Ordered something that’s not quite you?

We understand that buying clothing online is convenient, but it doesn’t always give you the chance to try things on. If your new outfit isn’t quite right, we’re here to help.

You can return full-priced items for a Natali The Label store credit, valid for 12 months.

Returns must be received by us within 14 days of the original delivery date.

Please note: returns are not accepted for sale or flash sale items unless otherwise specified.

RETURN TIMEFRAME SUMMARY

  • Returns must be received by us within 14 days of the delivery date
  • We recommend posting your return promptly to avoid postal delays
  • Returns received outside this timeframe may not be accepted

HOW TO MAKE A RETURN

LOG IN HERE TO START YOUR RETURN

Returns for Natali The Label gift card exchange are easy:

STEP 1: CLICK ON THE BUTTON ABOVE TO LOG IN TO YOUR ACCOUNT AND START YOUR RETURN

STEP 2: ENTER THE 6 DIGIT CODE SENT TO YOUR EMAIL ADDRESS

STEP 3: SELECT THE ORDER YOU ARE RETURNING

STEP 4 : ADD THE ITEMS YOU WANT TO RETURN AND REASON FOR YOUR RETURN

STEP 5: SEND YOUR RETURN WITH YOUR COMPLETED RETURNS CARD TO:

Natali The Label

PO Box 664

Maroubra NSW 2035

Refer to the Conditions of Return below to ensure your item is eligible for return.

Still need help?

Contact our friendly Customer service team who can assist you with any of your queries.

hello@natalithelabel.com

TO BE ELIGIBLE FOR A RETURN

  • Items must be received within 14 days of delivery
  • Items must be in original condition: unworn, unwashed, unaltered, and with tags attached
  • Items must be free from makeup, perfume, deodorant, fake tan, pet hair, or any marks
  • We ask that all items are tried on with care. Items returned in unsellable condition will be sent back to you at your expense.

SALE ITEMS

  • Items marked FINAL SALE or purchased during flash sale events are not eligible for return, refund, or exchange.
  • Please refer to individual product measurements and sizing guides before purchasing.
  • If a sale item arrives faulty, we’ll do our best to replace it. If it's sold out, we'll gladly refund you in full.

RETURN SHIPPING COSTS

  • Return shipping is the responsibility of the customer
  • Original shipping costs are non-refundable
  • We are not liable for items lost in return transit, so we recommend a tracked shipping service
  • If you’re returning a faulty item, we’ll reimburse your return shipping once the fault is confirmed

EXCHANGES

  • Due to the limited nature of our collections, we are unable to offer exchanges.
  • Once your return is received and approved, you’ll be issued store credit so you can repurchase the correct size or another item if available.

RETURN PROCESSING TIME

  • Please allow 5–7 business days from when we receive your return for processing
  • Your store credit will be emailed once approved — check your junk folder if it doesn’t appear

GIFT VOUCHERS (STORE CREDIT)

  • Issued to the email used on your order
  • Valid for 12 months
  • Can be used on any full-priced item
  • Cannot be used toward shipping costs


FAULTY OR DAMAGED ITEMS

If you receive something that isn’t quite right:

  • Email us at hello@natalithelabel.com within 7 days of receiving your order
  • Attach a clear photo of the issue
  • If confirmed faulty, we’ll offer a replacement or full refund if stock is unavailable

Please note:

  • Items must be unworn, unwashed, and with tags attached
  • General wear and tear or damage due to incorrect washing is not considered a fault
  • Slight colour variations due to screen settings are not considered faults

ACCESSORIES

Returns are not accepted for accessories (including headbands, scrunchies, and bags). Please inspect your accessories carefully on arrival.

E-GIFT CARDS

E-Gift Cards are final sale and cannot be returned or refunded.

 

DISCOUNT CODES

Only one discount code can be applied per order
Codes cannot be applied once an order has been placed
Discount codes cannot be combined with other offers or codes
If a site-wide sale includes a discount code, items are treated as FINAL SALE unless otherwise stated in this policy
Discount codes cannot be extended beyond their stated promotion period

 

BEFORE YOU RETURN

By processing your payment through our online system you are agreeing to the following terms and conditions of our return policy so please have a read prior to returning your garments.

If you’re unsure about anything above or need help, our team is always happy to assist — just email hello@natalithelabel.com

 

VIEW SHIPPING INFORMATION HERE

  • 14 DAY RETURNS

    Returns within 14 days in exchange for a Natali The Label Gift Card.

  • EARN $25 FOR YOUR OLD OUTFITS

    Turn your wardrobe clean out into a $25 Natali The Label Gift Card in partnership with Upparel.

  • NATURE’S COMFORT

    Softer, more breathable, absorbent and gentle on your skin. It's fashion as nature intended.