Contact Natali The Label
Do you have questions about our range of bamboo apparel for women? Want to know more about our partnership with Upparel, or how we work to reduce our effect on the environment? Need returns information? If your answer isn't below, feel free to contact us with your question, or any other queries.
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FAQ
WHAT MAKES BAMBOO THE BEST MATERIAL FOR CLOTHING?
Bamboo is a beautifully unique fibre that is not only soft, stretchy, hypoallergenic, and creates beautiful draping silhouettes, it is also a popular alternative to other materials due to its potential for sustainability in fashion. You can learn more here about why we choose bamboo for Natali The Label.
HOW LONG WILL SHIPPING TAKE?
Please allow 1-3 days for the Natali The Label team to process and dispatch your order. Orders are dispatched from our warehouse in Sydney, Australia. Once dispatched, standard shipping may take 3-8 business days. Shipping times are a guide only and delivery times may vary on your location, environmental circumstances, and the ongoing Covid-19 situation. Please allow extra time for your delivery to arrive.
WHAT IS YOU RETURNS POLICY?
Online shopping is only fun if it works for you – no one likes to excitedly try on their new outfit, only to find it doesn’t fit. In the instance you decide your new outfit isn’t right and you need to return one of your items due to change of mind or incorrect sizing, you can do so within 14 days of receiving your parcel, in
exchange for a Natali The Label gift card to the value of your return, valid for 12 months. (Not available for items purchased on sale). You'll find all the details for a return with Natali The Label here.
WHAT ARE YOUR ENVIRONMENTALLY FRIENDLY PRACTICES?
Not only was our choice of an eco-conscious fabric important in the creation of our Australian clothing label, but we wanted to pick up other practices to support the environment. As a small business that cares about sustainability, we understand that there will always be more to learn, challenges to overcome and new ways to grow, evolve and adapt – you can learn about our partnerships with Ecologi, Upparel, and the other ways in which we work to reduce our environmental impact here.